Skip to main content

Business Voice

cimply delivers business-grade voice over modern, resilient platforms with the call quality and reliability your team has come to expect from anything else they use. Calls connect, every time.

The Business Challenge

Most businesses inherit a phone system. Almost none would choose it again.

Voice is too important to be the part of the environment nobody owns. cimply takes responsibility for the whole thing, from carrier through to handset.

What’s included

  • Hosted PBX and call routing

    Modern voice platforms designed for distributed teams, with intelligent routing, voicemail-to-email and conditional call flows.

  • Microsoft Teams Phone integration

    Native calling inside Teams for organisations standardising on Microsoft 365, with full PBX capability.

  • SIP trunks and number porting

    Existing numbers ported cleanly, new numbers provisioned where required, including 1300 and 1800 numbers.

  • Handsets and headsets

    Yealink and partner devices specified, provisioned and supported. We handle the procurement and the configuration.

  • Mobile and desktop softphone

    Calls follow the user, not the desk. Mobile, laptop and desk phone all ring as one.

  • Call recording

    Where required for training or compliance, with retention configured to your obligations.

  • Carrier-grade reliability

    Geographic redundancy, monitored uptime and a real path to a person when something needs attention.

  • End-to-end support

    Carrier, platform, network and device, all the responsibility of one team. You stop being the middleman.

Why it matters

  • Calls connect, reliably. Voice quality is a feature, not an aspiration. The infrastructure underneath is designed for the use case.
  • Your team works from anywhere. Office, home, client site or interstate, calls follow the person. There is no second number to share.
  • Costs become predictable. Voice moves to a single, monthly cost. No bill shock, no surprise carrier charges.
  • Vendor middleman disappears. One team owns voice end to end. You stop chasing the carrier, the PBX vendor and the IT team for the same fault.
  • The platform grows with you. Adding numbers, sites or staff is a configuration change, not a project.

Frequently asked questions

We’ve compiled the most important information to help you get the most out of your experience.

Can't find what you're looking for?

Contact us
  • Yes. Existing numbers are ported across cleanly as part of the transition, with no break in service to customers.

    Find out more

Talk to someone who already cares.

You won’t be triaged, ticketed, or handed off. When you contact cimply, you speak directly to someone who knows your environment and has the authority to act.

This is where it starts.

Start the conversation

Rated 4.9 out of 5 by Australian businesses who made the switch.

Managed ITExplore all Managed IT
Cyber SecurityExplore all Cyber Security
IndustriesExplore all Industries
Why cimplyHow are we different
AboutFind out more about cimply
Insights